Staff Complaints
In a large and complex university community, interactions between staff and students are many and varied. Unfortunately, sometimes a staff member might feel that they have experienced unreasonable treatment, disadvantage or distress, that needs to be resolved.
The following offers some useful tips for resolving such situations and provides suggestions on who to contact if further help is needed.
First steps to resolving a complaint
A key principle in the UTS complaint resolution process is that complaints are resolved wherever possible at the most appropriate level of management for that issue or concern.
You are encouraged to raise your complaint in the first instance directly with the person concerned. This is appropriate in matters where you feel comfortable about making a direct approach, or where the complaint does not relate to allegations of unlawful behaviour (e.g. assault, illegal discrimination or harassment, corruption).
Where it is not appropriate for you to raise the issue directly with the other person/s, you can make a complaint to a manager or another person in authority at UTS.
Who should I contact?
There are a number of areas at UTS that help staff resolve different types of complaints.
- Employment conditions: Contact the Human Resources Unit on phone 9514 1060.
- Unlawful actions: Specialist units have the authority to receive and investigate specific types of complaints. Complaints about unlawful discrimination or harassment can be lodged directly with the Equity & Diversity Unit.; complaints about corruption, maladministration or serious waste can be lodged with the Audit and Review Unit on phone 9514 3122.
- Personal safety: Contact Security Services for matters relating to theft, assault, or other concerns about personal safety.
- Health and safety: Contact the HRU Environment, Health & Safety Branch about workplace safety, accidents, and health promotion.
- Union members may also seek advice or support from the National Tertiary Education Union on phone 9514 2760, or the Community and Public Sector Union on phone 9514 1706.
