University of Technology, Sydney

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There are a number of areas at UTS that help students resolve different types of complaints.

  • Counselling, advice and mediation

    For personal assistance and advocacy in a range of matters contact UTS: Counselling.

  • Academic and resource issues

    For advice and advocacy in relation to appeals and other complaints contact the Students' Association.

  • Faculty matters

    The appropriate person may be the Director of Program, Head of Department, Head of School, Associate Dean, Faculty Administrator.

    Students may choose to raise complaints and issues with other appropriate staff in the faculty such as the Course Adviser, Subject Coordinator, Faculty Academic Liaison Officer, or the Responsible Academic Officer.

    You should only contact the Dean when other resolution options have failed.

  • Administrative matters

    If the complaint relates to an administrative unit you should contact the Director or another manager of the unit. In the case of a large unit, for example the Library, the person in authority may be the manager of the appropriate area in the Library.

    Complaints about enrolment and administration can be submitted to the Student Administration Unit.

  • Postgraduate research matters

    For postgraduate research degree students with a complaint the responsible for receiving and investigating their complaints is with the Dean of the University Graduate School.

  • Unlawful actions

    Specialist units have the authority to receive and investigate specific types of complaints.

    Complaints about:

  • Personal safety

    For matters relating to theft, assault, or other concerns about personal safety contact UTS: Security services.

  • University related

    Student complaints about corruption, maladministration or serious waste should be made to the Registrar on phone 9514 1285.

  • Last resort

    When all other avenues for complaint resolution have been exhausted, if your complaint relates to administrative matters or some academic decisions you can make a complaint to the UTS: Student Ombuds office.